Digital Media Consult Ltd
+44 20 7193 9693 1713a 196 High Road, London N22 8HH
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Terms & Conditions, Refunds

Last updated: August 20th, 2021

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with website (the “Service”) operated by DIGITAL MEDIA CONSULT LIMITED(“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Please read these Terms and Conditions carefully before using the Service.

The following terms & conditions are exclusively applicable to all contracts, agency and services of DIGITAL MEDIA CONSULT LIMITED, Company Number: 11075968 Registered in: ENGLAND Registered Office: DEPT 1713a, 196 High Road, Wood Green, LONDON N22 8HH, ENGLAND represented by the managing director Laura Schleich.

The following general terms and conditions apply to all contracts, deliveries and other services.

Deviations from these terms and conditions are only valid if DIGITAL MEDIA CONSULT LIMITED confirms them within a written statement. Additional agreements which go beyond the content of the respective contract including these terms and conditions, must be confirmed in written form by DIGITAL MEDIA CONSULT LIMITED.

The General Terms and Conditions of the Customer shall only be effective if they are expressly acknowledged by DIGITAL MEDIA CONSULT LIMITED within a written statement. The acceptance of the services of DIGITAL MEDIA CONSULT LIMITED shall in any case be considered acceptance / acceptance of the General Terms and Conditions.
DIGITAL MEDIA CONSULT LIMITED is entitled to change the terms of business at any time with a reasonable deadline and to terminate the agency or service in whole or in part upon prior notice.
Establishment of a Contract

The contract for a service provided by DIGITAL MEDIA CONSULT LIMITED becomes effective when signing the service proposal made by DIGITAL MEDIA CONSULT LIMITED or the written acceptance of an “offer” / “cost estimate” / “(gross) calculation” by the customer. In exceptional cases the acceptance of the “offer” / “cost estimate” / “(gross) calculation” can also be carried out by means of verbal confirmation or conclusive action within the correspondence.
The release of the offer is to be regarded as acceptance according to § 144 BGB.

DIGITAL MEDIA CONSULT LIMITED may request a written statement (order) and/or an advance payment. DIGITAL MEDIA CONSULT LIMITED is free to accept or decline a contract.

The contract and execution of an order is being accepted by the customer / contractor, by the confirmation of a detailed description of the services agreed with the customer, and/or a calculation and a legal order in the form of a contract.

Terms of payment
Performance: DIGITAL MEDIA CONSULT LIMITED is entitled to charge separately for each service rendered. Unless otherwise agreed, the invoice amounts are due with the receipt of the invoice. In addition, DIGITAL MEDIA CONSULT LIMITED is entitled to request pre-payments to cover expenses. DIGITAL MEDIA CONSULT LIMITED is obligated to issue a detailed bill according to legal requirements.

Payment delay:
DIGITAL MEDIA CONSULT LIMITED is entitled to cancel the contract and to claim compensation due to non-fulfillment in the event of a delay in payment and after a written reminder. In the event of a delay in payment, DIGITAL MEDIA CONSULT LIMITED reserves the right to raise additional charges for reminders and interest.

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Delivery dates and delivery time frames are agreed without obligation.
In the case of a faulty exceeding of an agreed delivery time frame, delivery delay is only given after a reasonable period of grace.
As long as the customer has invoices past due, DIGITAL MEDIA CONSULT LIMITED is not obliged to deliver.
DIGITAL MEDIA CONSULT LIMITED is entitled to partial deliveries or partial services. In the case of long-term deliveries, each individual delivery is deemed to be a separate transaction.
If subsequent changes are made to the contract, the delivery time frames and delivery dates must be re-negociated.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by DIGITAL MEDIA CONSULT LIMITED.
DIGITAL MEDIA CONSULT LIMITED has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that DIGITAL MEDIA CONSULT LIMITED shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease.

Limitation Of Liability
In no event shall DIGITAL MEDIA CONSULT LIMITED, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. DIGITAL MEDIA CONSULT LIMITED its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law
These Terms shall be governed and construed in accordance with the laws of England without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

This is the Cancellation and Refund Policy of DIGITAL MEDIA CONSULT LTD  Digital Services (*)
We do not issue refunds for digital services once the order is confirmed and the project was moved into the planning phase. A refund is not possible for work already completed.
No partial reimbursements for projects in the middle of the way through their milestone phases.
Digital marketing service packages are non-refundable. However, the client may cancel such services with a notice written 30 days in advance.
Hourly and customer support contracts are to be paid in advance. None of them qualifies for refunds. Unused time in your hourly or support contract can be used for credit towards upcoming work.
No refunds are offered on deposits or payments for abandoned or dormant projects. The cut-off time for abandoned or dormant projects is 30 days.
A client will pay DIGITAL MEDIA CONSULT LTD a cancellation fee of 20% fee if the project or any portion of the project scope is canceled by the client.

Digital Products (**) DIGITAL MEDIA CONSULT LTD honors refund request for non-tangible (digital) products under the following exceptional circumstances:

“Non-delivery of the electronic product – download issues due to DIGITAL MEDIA CONSULT LTD server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, DIGITAL MEDIA CONSULT LTD issues refunds within 7 days from the date of the purchase.

Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on DIGITAL MEDIA CONSULT LTD website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.

Major or Critical Defects – DIGITAL MEDIA CONSULT LTD tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. DIGITAL MEDIA CONSULT LTD reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.

DIGITAL MEDIA CONSULT LTD reserves the right to change payment terms if necessary at any phase of the project. Issues with receiving/accessing our products/services? Please contact us for immediate assistance. Special Note DIGITAL MEDIA CONSULT LTD tracks the following: every kind of web traffic, downloads of products, logins to access services and membership areas, message deliverability (email communications – date, time and number of message openings/reads). We employ a diversity of ways for tracking purposes and can provide detailed information on such activities. Contact us In case you still have questions about our Refund & Cancellation Policy for digital products/services, please contact us by visiting this page on our website: At DIGITAL MEDIA CONSULT LTD we consider: (*) Digital Services:  digital marketing packages, WordPress Security Management, Industry Trend Research, Web Consultancy, Website Design and Revamp, Online Operations, Content Creation, Market Insights, Strategic Planning, Web Analytics, Marketing Strategies (**) Digital Products: e-books, workbooks, worksheets, documentations, blog posts, webinars, online courses, text and video tutorials, downloadable software, mobile apps, cloud-based applications, interviews, membership programs, website themes, logos, photos, web graphics, templates